Residential Direct Service Professional

Company: The Arc of Palm Beach County Inc
Location: West Palm Beach
Posted on: February 16, 2026

Job Description:

Job Description Job Description The Arc of Palm Beach County is a dynamic, community-based nonprofit serving and advocating for people with intellectual and developmental disabilities. Our dedicated and caring team members provide support that helps over 3,500 children, teens, and adults to live, learn, work, and thrive. Position Summary: This position is directly responsible to the Group Home Manager; the Residential Direct Service Provider (DSP) must maintain open communication with this person. The Residential Direct Service Provider (DSP) provides care and support to Adults with Developmental Disabilities in a group home setting. Essential Duties and Responsibilities: Provide direct care and support to clients by assisting and supporting each client as they engage and complete activities of daily living(ADL). Assisting and supporting ADL’s includes but it not limited to the following: Instruct and assist all residents with all areas of self-care needed, including, but not limited to feeding, toileting, tooth-brushing, handwashing, shaving, dressing, hair-care, and laundry. Prepare meals for the residents and encourage as much resident participation as possible. Supervise and assist residents with meal consumption. Administer all medication ordered by a physician following medication administration policies and maintain accurate documentation of it. Notify Residence Supervisor when less than a 7-day supply of medication is noted. Maintain accurate records including program plans data sheets, case notes incident/seizure reports and daily goal sheets and submit to Residence Supervisor monthly. Maintain accounting of resident and household funds. Maintain accurate records including daily attendance, case notes, incident/seizure reports, daily goal sheets, resident house meeting and fire drills. Submit to Residence Supervisor monthly. Provide physical, behavioral and/or functional training and support to clients in residential, center, and community settings, i.e., shopping, cooking, transportation, home management as outlined in the implementation plan. Promote social integration, when required, by identifying and assisting in the utilization of community resources. Assist residents in choosing appropriate leisure and recreational activities. Coordinate and conduct outings. Transport residents to and from community activities, day programs, medical appointments and other functions as assigned and maintain mileage log. Always supervise and be aware of the whereabouts of residents. Maintain accountings of resident and household monies. Exhibit conduct that always meets agency policies and standards. Maintain an objective approach to job duties, free of personal values or philosophies. Understand that all participant information is confidential and not to be discussed or shared outside the agency, to include public or social settings. Ensure each resident’s right to privacy. Respect the rights and dignity of all program participants. Provide information for all meetings pertaining to clients. Ensure adherence to all house rules. Follow household chore list assigned by Residence Supervisor to assist residents in acquiring housekeeping skills. Assist in the ongoing maintenance of the facility, especially cleaning and resident laundry. Report needed repairs or maintenance problems to Residence Supervisor and in his/her absence Director of Residential Program. Maintain communication log on long distance calls. Maintain open communication with Residence Supervisor, co-workers, families, and support coordinators. Maintain communication logbook with reports including community activities with residents, problems with the house and/or residents and any other information including contact regarding residents with employers, family, etc. Adhere to The Arc’s Emergency Procedure booklet in any emergency. Provide basic first aid and CPR when necessary and obtain any emergency medical services needed. Participate in investigations in any matter related to the agency, the members of staff or people we serve. Arrive on time as per the assigned schedule. Ensure appearance is neat, clean, and dress is appropriate for the activities of the day. Attend all training required by Residence Supervisor or Director of Residential Program. Must complete all Agency and Programmatic required training within established timeframe. Maintain the ability to meet the physical requirements of this position as always related to duties. Other duties as assigned by the Senior Director of Residential. Knowledge, Skills, and Abilities: Excellent verbal and written communication skills. Excellent interpersonal and negotiation skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Strong supervisory and leadership skills. Ability to adapt to the needs of the organization and team members. Ability to prioritize tasks and to delegate them when appropriate. Thorough knowledge of employment-related laws and regulations. Proficient with Microsoft Office Suite or related software. Maintain professional and courteous demeanor. Establish and maintain effective working relationships with team members, agencies, vendors, donors and funders. Identify concerns, generate, and evaluate alternate solutions and make sound recommendations. Education and Experience Requirements: High school diploma/GED required. At least one year of experience working in a medical, psychiatric, nursing or childcare setting or working with persons who have a developmental disability experience required. College or vocational / technical training equal to 30 semester hours, 45 one-quarter hours or 750 classroom hours can substitute for the required experience Must possess and maintain a current Florida’s Driver’s License and state minimum requirements for auto insurance. Physical Requirements/Working Conditions: Must be able to remain in a stationary position 50% of the time. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity equipment/machinery such as copy machines, printers etc. Occasionally works in outdoor conditions will need to occasionally move about, positioning self, ascend and descend. The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. The ability to observe, identify, and recognize details at close and long range. Frequently moves boxes weighing up to 20 pounds across office for various needs. We offer a culture of acceptance, teamwork, and excellent Benefits: Affordable Comprehensive Medical Insurance FREE Dental/Vision Insurance Paid Life Insurance & Disability Employee assistance program Flexible Spending account Bonus Days Off the week before New Year’s Day Holiday, Vacation, PTO Retirement Plan Professional Development At The Arc, we are driven by our vision of a community where every person feels welcome, connected, and accepted.

Keywords: The Arc of Palm Beach County Inc, Plantation , Residential Direct Service Professional, Social Services , West Palm Beach, Florida