Client Relations Specialist
Company: Phoenix NGS Solutions
Location: Hialeah
Posted on: July 5, 2025
|
|
|
Job Description:
Join our team at Phoenix Solutions that specializes in auto
glass replacement and repair. At Phoenix Solutions, our Client
Relations Specialist are dedicated to making windshield and auto
glass concerns hassle-free for our customers, from first contact to
final installation. As an Client Relations Specialist, you will be
the face of our company, interacting directly with customers to
assess their auto glass needs, explain service options, and
coordinate efficient solutions. Client Relations Specialist guides
clients through the process of windshield and glass replacement,
working closely with our technicians to ensure a smooth and
professional experience from start to finish. Client Relations
Specialist Responsibilities: The Client Relations Specialist will
serve as the first point of contact for customers visiting our
location. Greet each client with a friendly and professional
demeanor, ensuring they feel comfortable and confident in our
services from the moment they walk in. Actively listen to clients
to understand the nature of their windshield or auto glass issues.
Ask relevant questions to determine the extent of the damage and
the best course of action, whether repair or full replacement.
Clearly explain available service options, including types of
glass, repair vs. replacement recommendations, and any associated
warranties. Provide realistic timeframes for service completion and
manage client expectations throughout the process. Use the Client
Relations Specialist scheduling software to book appointments
efficiently, ensuring optimal workflow for glass technicians.
Confirm availability, communicate timing to clients, and make
adjustments as needed to accommodate urgent cases or rescheduling.
Assist clients with insurance-related topics, including claim
submissions, verification of coverage, and communication with
insurance providers. Ensure all documentation is accurate and
complete to avoid delays in service. Reach out to clients after
service to confirm their satisfaction, answer any follow-up
questions, and resolve any outstanding concerns. Maintain positive
client relationships to encourage repeat business and
referrals.
Keywords: Phoenix NGS Solutions, Plantation , Client Relations Specialist, Sales , Hialeah, Florida
